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Oligarch's Daughter Shares Priceless Tips on How to Manage "Armies" of Servants

We learned a lot!

  • Don't let them sit at the dinner table
  • Make sure you've got a super-expensive butler to manage them all - $200,000 a year minimum salary
  • Don't let them wear designer clothes
  • Best if they have a separate entrance
  • Don't hire Filipinas!
  • ... to sum it up:  Keep them in their place!
MORE: Business

Who says the very, very rich don't contribute enough to society?  

In a victory for billionaires world-wide, Maria Baibakova, the 29 year old daughter of Russian metals magnate, Oleg Baibakov, finally lays this trope to rest by sharing invaluable insight into managing "armies" of servants spread across multiple homes - New York, London, Moscow, Cannes, Miami...  

<figcaption>Makes a major contribution to the sum of human knowledge...</figcaption>
Makes a major contribution to the sum of human knowledge...

Sources say Baibakova employs between 50 and 60 servants.

Baibakova's views carry weight.  She has a Harvard MBA, a BA from Barnard, plus board seats at Lincoln Center, the Tate, the Guggenheim, and her alma mater, Barnard itself.  She's a serious art collector, an authority of sorts.

And she's put that MBA to good use - in her own words, "running my household like a corporation."

Buzzfeed recently summarized Baibakova's pearls of wisdom, originally aired in a Sept 29, 2000 word article for Tatler.

Even though the Buzzfeed article is nearly a month old, it is the focus of relentless interest on the Russian internet, suggesting an enormous population of aspiring Russian billionaires...

Here are her 13 rules for maintaining sanity amidst a swirl of household staff:

 

Recently, Baibakova became the target of ridicule on the Russian internet after writing a 2,000-word article in the Russian edition of Tatler on how to manage a household of servants.
Maria Baibakova / Via facebook.com

Baibakova, who “hosts one formal dinner and one cocktail party” on average every month, told The New York Observer she was “speaking to and empowering women who work, not housewives.” She claims to have picked up the pointers from a legendary English butler who runs a finishing school in Switzerland, but much of the insight appears to be all her own. Here are 13 tips from her:

1. Stock up on 10 different categories of servant.

According to Baibakova, a fully staffed house needs administrators, housekeepers, cooks, security guards, gardeners, drivers, nannies, maintenance workers, party planners, and wardrobe attendants. Her wardrobe attendant “organizes my wardrobe on Pinterest, because I live in three homes.”

2. Hire a $200,000 butler to manage all of them.

“If you don’t have a butler, you’ll have to do all the things they usually do yourself. After that you won’t ask yourself why the work of this highly prized specialist is paid so well. And, incidentally, if you have a main entrance and a staff entrance, as proper large homes should, then the only members of staff who are allowed to walk through the main entrance are the butler and the governess.”

3. Instil a “code of etiquette” to manage your “army” of servants.

“Proper household management is always ethical, because it is efficient, on the one hand, and comfortable, on the other — it doesn’t impinge on your interest and it doesn’t make things inconvenient for anyone. Etiquette is the weapon of an experienced commander of the house and the serving staff are her army.”

4. Don’t hire Filipinas though. Big mistake.

“I’m not sure it’s the right thing to do. We forget that, although they don’t speak Russian, they’re still not deaf, dumb, and blind. And they understand everything. They are particularly attuned to my relationship arguments with my husband or arguments with my girlfriends. And their language deficiency means you’ll have to be their nanny or translator. For example, a Filipina will hardly go to the store to get food herself — your driver’s going to be the one stocking up her fridge. And you yourself will have to translate the cause of her frequent migraines to the doctor.”

5. Dispose of unwanted servants as quickly as possible.

“Since we’re talking about firing. It needs to be done quickly, with a clear explanation of the reason, without time for excuses and tears, in accordance with all laws and agreements (on paying two weeks’ salary, for example), and — this is a must — in front of witnesses. (Incidentally, the witnesses should be of the same sex as the person being fired. That’s how sexual subtexts are legally excluded from the story in some countries.)”

6. If you do fire them the wrong way, make sure they’re not undocumented immigrants.

If you do fire them the wrong way, make sure they're not undocumented immigrants.
Nick Harvey / WireImage

“One well-off Arab family in London hired a maid from Indonesia. She worked for them for 15 years and stole the whole time… She was fired immediately, but incorrectly — with no witnesses, in a personal conversation with the lady of the house. The Indonesian woman sued them. … It got more complicated because the ex-maid was hired illegally. The Arab family had to make more excuses when the court tried to work out whether they’d taken the Indonesian woman’s passport and kept her in London against her will, like she claimed… How can you sue, and, more importantly, find a Moldovan maid who’ll make off with your grandmother’s diamond earrings one fine day? How can you fire a Russian nanny in America you didn’t like who is threatening to sue you for hiring illegals?”

7. If you wrongfully accuse a servant of theft, apologize insincerely.

“If you realize that you treated your staff wrongly, say, you suspected your maid of terrible things, but found the spoons [you thought she had stolen], then you can and should apologize. But don’t pour out tears of repentance on her shoulder — ‘Ah, Olenka, forgive me, for the love of God!’ Instead, say, “Olga, there’s been a misunderstanding for which I would like to offer my apologies.” And that’s it.

8. Don’t treat your servants like part of the family.

“Nothing good will come of this in the end. As a rule, you’re losing a good maid, but you’re not obtaining a sister or a friend. Although the temptation to turn a maid into a confidante or something like a poor, but sweet relative is great.”

9. Your servants are unworthy of your anger.

“It’s not even because it’s unethical (although it is, of course, unethical). It’s because we should only express our strongest emotions to our equals. If you overreact to a speck of dust on the stem of a Baccarat glass, then you’ll inevitably feel your conscience gnawing at you afterwards. From there it’s only one step to capitulation. And there you are, moaning in each other’s embrace, and your maid almost becomes your friend, and still nobody knows how to wipe the dirt off the glasses.”

10. Don’t let your maids sit with you at the dinner table.

“The only person with the right to sit at the same table as you is your son’s governor. A boy needs to be brought up by a man, and, obviously, the boy needs to respect him, or he won’t listen. If your son doesn’t feel that you’re respecting his governor, demand the same impossible thing of him as well. This rule doesn’t apply to the woman who brings up your daughter.”

11. Don’t let your maidservant wear your expensive designer clothes — she’ll forget who’s boss.

“It doesn’t seem like there’s anything wrong with it: your Prada trousers are from two seasons ago, and Lusya’ll be happy to take them. At first sight, it seems logical, but you’re actually crossing a line. Your maid moves around your house alone — and in your your clothes. You’ll have to try to remember who’s boss. You can make an exception for a nanny who’s worked for you for many years and who has a daughter. If her daughter causes a furore at the college dance party with your old Louboutins — no problem. The important thing is that it doesn’t happen in your house.”

12. Don’t consort with the help — they should know their place.

“At night, you feel the insurmountable desire to share the minutiae of the day gone by with your maid, you write her texts from your yacht about how your mother-in-law’s driving you nuts, and when you come back from Fashion Week, you gush to her about how Riccardo Tisci stunned everyone again. With so much head-spinning information, your maid starts to feel that she’s a part of your world, and not hers. In this world, dusting and carpet-cleaning are unthinkable.”

13. Learn how to do everything yourself so your servants don’t “blackmail” you.

“You don’t know what to use to clean the oven, how to make the bed, how to serve a table. To stop this from happening, you need to know how to run the house yourself. This doesn’t mean that you’re going to do everything yourself, you just don’t have to feel helpless if one of the staff gets the idea of blackmailing you by threatening to quit.”

 


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